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Custody
Packages
Everything that comes to the desk, from the courier's hands to the resident's.
Record a package
alerts are shown before filing
Phone scanner
Scan this with the building phone to open the scanner. It signs in like any
other device — deactivating someone on the Staff page is what actually cuts
off their access, immediately, whichever device they're on.
Type a unit to see what is held for it, or leave it blank for everything.
Scan a box, or type its label (201-2), and press Enter to release it.
Holding at the desk
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Tonight's route
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Open on the phone
no paper record required
The night concierge opens this on the building phone. The route is door by door,
and each one needs a photo at the door before it can be marked delivered.
Scan with the building phone
Shelf check
Missing – checking
Nothing missing.
Every item ever received, with who took it in, who handed it over, and the photo
taken at the door. This is what settles a dispute.
Items
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Custody
Resident keys
Resident keys held at the desk carry the highest level of trust. A key leaves in one of three
ways, and every one of them is on the record.
Take a key in
Type a unit to see what is held for it, or leave it blank for everything.
Keys held
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Every key in and out, with who took it in, who collected it and how it was verified.
Key movements
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Trade keys
Contractors on site
Sign in, issue trade keys, sign out. The log records who was here,
what they worked on, which keys they held, and whether the job finished or they're back tomorrow.
Trade key board
15 available
Cleaners
Keys still out
Expected
Sign in
On site now
0 crews
Signed out today
0
Quick actions
Calendar
Move in or out Contractor expected Other
Up next
Requires attention
On site now
Building
Amenities
One booking per slot. The desk books it, the resident turns up, and the
calendar shows who has what.
Bookings
From residents
Reports
What residents tell the desk. Fire, gas, a stuck lift and a spreading
leak are treated as emergencies — they alarm and they cannot be quietly closed.
Open
Closed today
Across your buildings
All buildings
Everything else in Platinum DeskLink is one building at a time — this is the
exception. Read-only: to act on any of it, switch to that building.
Front desk
Staff
Staff at your buildings. Adding a member of staff sends them an email
to set their own password; it is never visible to you.
On shift now
On the roster, not invited
Taken from the building's setup form. They have no login until they are invited,
and an invitation needs an email address.
Deactivated
Screen errors
Anything that went wrong on the console or a concierge's phone at this building
in the last seven days, newest first. Visible to managers and owners.
Shift report distribution
Each submitted shift report is emailed to the recipients below, including reports
closed at handover. With no active recipients, reports are still filed and
locked but not emailed. Managers and the head concierge can add, edit and remove recipients.
Front desk
Bylaw contraventions
What the desk saw, for the property manager. The resident is not told
from here — that notice is the strata's to give, in the form the Act requires.
Record what you observed, not what you concluded
"Gate camera 21:14 — vehicle left before the gate closed, a second car
followed in" is evidence. "3306 keep letting people in" is not. Council
decides whether a bylaw was contravened; the desk records what happened.
Recorded
By unit
Records
Reports
Anything the desk has recorded, over any period, for the whole building
or one unit. Print it, save it as a PDF, or take the raw file into a spreadsheet.
Building
Visitor parking
Residents request a space and the desk approves it. On patrol, any vehicle in the
visitor stalls can be checked against the list by plate, make and colour.
Waiting for you
The stalls
Parked now
Recent
Residents
Messages
Every conversation between a unit and the desk. A resident writes from the app;
a reply from here reaches their phone and goes in the shift log.
Units
Pick a unit
Choose a unit on the left, or type one above.
Building
Lost and found
Residents say what they lost. They cannot see what has been handed in —
the description has to come from them, and that is the only test of ownership the desk has.
Reported lost
Items held
Returned and closed
Building
Rentals
Lockers and stalls residents rent from each other. The strata plan says who
owns it; this says who is using it.
Available
Looking for
Introduced, awaiting outcome
Past their end date
Current
Building
Units
Everything the desk knows about a unit in one place — parking, lockers,
what is held for them right now, and how they want deliveries handled.
Type a unit number, or leave it blank to browse the building.
All units
Building
Parking & lockers
A car in the wrong stall, a locker left open, a bike where it should not be.
Type the number and find out whose it is.
All parking stalls
Handover
Shift log
What the property manager receives. Packages appear as one line per delivery —
the unit-by-unit record lives in the package log.
This shift
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Shift checklist
If the system is unavailable
Each phone keeps its own copy of what is held, which keys are out and who is
on site. It is available without a connection.
Handover
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Past shifts
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Handover counts — history
Counts taken at Start Shift until 1 October 2026, kept as a record. They are no
longer asked for. Managers and owners only.
◍Needs attention
▲Emergency
Desk unattended
Away from the desk
0 min
Nothing is recorded against the desk while you are away.
Mark yourself as back to continue.
